As a UK based company we're working hard to ensure things continue to run as smoothly as possible now that we have left the EU. Please see below for information regarding possible changes which may need to come into place (or may already have). If you have any further questions about Brexit and how it might affect your order please email to firstname.lastname@example.org and we'll do our best to assist you.
As some of our suppliers are based outside the UK, we're expecting stock levels to fluctuate as delays importing goods into our country are very likely, certainly in the initial few months at least. We'll be doing our very best to maintain stock levels but should an item be out of stock, do use our stock notification form to receive an email as soon as an out of stock item becomes available again.
Changes to Shipping & Import Fees
We have had to increase our shipping cost the EU slightly due to the cost to us being increased. In line with the UK's Brexit trade deal, EU customers (as has already been the case for orders being delivered outside the EU) will be liable for all import costs when receiving an order into an EU country, including VAT and any other charges associated with shipment/payment handling and import fees. These costs will vary depending on the delivery country so please check your local import rules before ordering. If you're ordering for delivery to someone else, please be aware that it's the recipient of the parcel who will be liable for the fees. If you wish to pay the fees on behalf of the recipient this has to be arranged directly with them or the courier or postal service delivering the parcel(s).
As with the import of stock, delays exporting orders to both EU and non-EU countries outside the UK are very likely, and may be significant. While we can offer a delivery estimate, we cannot guarantee any orders sent outside the UK will be delivered by a certain date.
We will do everything we can to keep our prices as they are, but should we incur significant additional costs importing supplies and/or stock as a result of our exit from the EU we may have to review the price of some products.