Delivery & Returns

WE SHIP WORLDWIDE
UK
2 Working Days from date of dispatch. 
All items are send via Royal Mail 1st Class or Parcel Force 48 with a tracking number. You will be emailed a confirmation once you have placed your order and then a dispatch email with your tracking number on once we have posted your item(s). Please note a number of copper and concrete interiors are made to order and take 1 - 2 weeks to dispatch as stated on the description of each individual item.  

Europe
2 - 5 working days from date of dispatch
All items to Europe are sent via a standard method of Royal Mail delivery or Parcelforce International Priority. You will be emailed a confirmation once you have placed your order and then a dispatch email once we have posted your item(s).  Please note a number of copper and concrete interiors are made to order and take 1 - 2 weeks to dispatch as stated on the description of each individual item. 
 
Rest of World
5 - 10 working days from date of dispatch
All items are send via Royal Mail international or Parcelforce International Priority with a tracking number. You will be emailed a confirmation once you have placed your order and then a dispatch email with your tracking number on once we have posted your item(s).  Please note a number of copper and concrete interiors are made to order and take 1 - 2 weeks to dispatch as stated on the description of each individual item.
*PLEASE NOTE* 
A signature will be required for ALL deliveries. If the package is returned to the courier depo because the customer was not avilable to sign for the package it is the customers responsibility to communicate with the courier to re-deliver or pick up their package. If the customer fails to arrange a redelivery or pick up of their package and it is returned back to Little Deer the customer will need to pay postage costs again for The Little Deer to post the parcel out again. 
If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package. 
PAYMENT


We gladly accept Visa, MasterCard, Mastro, Solo, American Express, Discover, or regular account payments all through PayPal. This store uses PayPal for payments to ensure they are secure. We do not see your credit card info, we simply get the money sent to us by paypal. It is 100% Secure. You are not required to have a PayPal account to purchase anything from this store. Although if you already have a PayPal account you may use it. Any questions please mail at info@thelittledeer.co.uk

Returns Policy
Please contact us on info@thelittledeer.co.uk if you have any problems with your order. If you are still not entirely happy with your order, you can return items to us as long as you contact us within 7 days of receiving your order via e-mail info@thelittledeer.co.uk 
The product you wish to return must be in a saleable condition - the customer has a duty of care and if we receive an item back damaged we can not process a full refund.
Once we have received a returns request the customer then has a further 7 days to return the goods to us for a refund.
We are a small business and therefore do not refund postage or pay for return postage. For your own protection we advise you to return your items via an insured method of delivery which requires a signature. Upon receiving the returned item/items we will process the refund within 48 hours.
Wrap all goods how they arrived with you - eg if your goods arrived individually bubble wrapped in a box you are required to return them to us individually wrapped in bubble wrap and a box
Made to order/bespoke pieces and items sent out of the EU can not be returned for a refund. Please bear this in mind when purchasing from us.

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