Delivery & Returns

WE SHIP WORLDWIDE
UK
All 'standard' delivery items are sent via Hermes or Parcel Force 48 with a tracking number. All 'faster' delivery items are sent via Parcel Force 24 with a tracking number.  You will be emailed a confirmation once you have placed your order and then a dispatch email with your tracking number on once we have posted your item(s). Please note a number of copper and concrete interiors are made to order and take 1 - 2 weeks to dispatch as stated on the description of each individual item.  

Europe
Small and medium items being delivered to Europe are sent via Hermes international tracked delivery (estimated 5-10 working days from dispatch) and large items are sent using DPD Local (estimated 2-5 working days from dispatch). You will be emailed a confirmation once you have placed your order and then a dispatch email once we have posted your item(s). Please note a number of copper and concrete interiors are made to order and take 1 - 2 weeks to dispatch as stated on the description of each individual item. 


Rest of World
All small and medium items are sent via Hermes international tracked delivery (estimated 5-10 working days), whereas large items are sent via UPS, TNT, FedEx or Parcelforce International Priority (estimated 3-7 working days) with a tracking number. You will be emailed a confirmation once you have placed your order and then a dispatch email with your tracking number on once we have posted your item(s). Please note a number of copper and concrete interiors are made to order and take 1 - 2 weeks to dispatch as stated on the description of each individual item.


*PLEASE NOTE* 
A signature will be required for ALL deliveries. If the package is returned to the courier depot because the customer was not available to sign for the package it is the customers responsibility to communicate with the courier to re-deliver or pick up their package. If the customer fails to arrange a redelivery or pick up their package, or if all delivery attempts are made but delivery is not possible and it is returned back to Little Deer, the customer will need to pay postage costs again for Little Deer to post the parcel out again. If no correspondence is left by the courier regarding the shipment and it is returned to Little Deer due to being unclaimed, it is still the customers' responsibility to pay for the postage should they wish to have the order sent out again and the customer should contact the courier with any concerns regarding the delivery service.  If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package.
None of the delivery services offered are guaranteed but we use trusted, reliable couriers so delay/loss is rare. Little Deer must be notified as soon as possible should a customers' delivery be significantly delays, and will arrange a replacement or refund once 30 calendar days have passed since the latest expected delivery date of the parcel. This allows Little Deer time to investigate with the courier and try to get the original order to the customer, or begin a loss claim, before sending a replacement out. In the event that Little Deer receives confirmation from the courier that the order has been lost, if sooner than 30 calendar days after the latest expected delivery date, Little Deer will then arrange a refund or replacement. In the event of loss or delay, if a replacement order is sent out but the original order is subsequently delivered to the customer, it is the customers' responsibility to inform Little Deer immediately and leave the order in the original packaging until informed otherwise. 
 
PAYMENT


We gladly accept Visa, MasterCard, Mastro, Solo, American Express, Discover, or regular account payments all through PayPal. This store uses PayPal for payments to ensure they are secure. We do not see your credit card info, we simply get the money sent to us by PayPal. It is 100% Secure. You are not required to have a PayPal account to purchase anything from this store. Although if you already have a PayPal account you may use it. Any questions please mail at hello@thelittledeer.co.uk

Copper Care
If you have purchased a copper rail from our web shop it is important you look after your product to prevent damage. 
- Do not get the copper wet, indoor use only. 
- Do not overload your rails. While our copper rails are designed to hold clothing the are not designed to be cram packed full of heavy items. If you overload your rail it may become damaged. 
- We polish and treat all of our copper to minimise discolouration over time. Since the rails are made from 100% real copper (not just copper in colour) we have to treat them with a clear coating to ensure they don't oxidise over time. Some discolouration may still occur but we go to long lengths to ensure this is minimal. 

Returns Policy
Please contact us on hello@thelittledeer.co.uk if you have any problems with your order. If you are still not entirely happy with your order, you can return items to us as long as you contact us within 14 working days of receiving your order via e-mail hello@thelittledeer.co.uk 
The product you wish to return must be in a saleable unused condition - the customer has a duty of care and if we receive an item back damaged or worn in any way we can not process a full refund.
Once we have received a returns request the customer then must ensure the good(s) are returned to us within 14 days from the date you were granted the return. 
Please send all returns to the following address: 
Little Deer Returns
Unit B6 Dolphin Enterprise Centre
Shoreham
BN43 6QB
We are a small business and therefore do not offer free return postage.
For your own protection we advise you to return your items via an insured method of delivery which requires a signature. Upon receiving the returned item/items we will process the refund within 48 hours.
Wrap all goods how they arrived with you - for example if your goods arrived individually bubble wrapped in a box you are required to return them to us individually wrapped in bubble wrap and a box.
Made to order/bespoke pieces, and all items sent outside the EU can not be returned for a refund or cancelled unless faulty. Please bear this in mind when purchasing from us.
All copper rails are made to order - if you are unsure if your item is made to order please email us hello@thelittledeer.co.uk